Effective Date: 31-08-2024

Thank you for using Zone Delivery! We are committed to providing you with the best delivery experience possible. This Privacy Policy explains what information we collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Policy applies whether you access Zone Delivery through a browser, through a mobile app, or through any other method.

This notice applies to users of Zone Delivery’s services worldwide, including users of the Zone Delivery app and website.

INFORMATION WE COLLECT

Information You Provide to Us or Allow Others to Provide to Us

When you create an account with Zone Delivery, you provide us with personal information such as your name, email address, and zip code. If you place an order, we collect details including your address, phone number, and order specifics.

If you log into Zone Delivery via a third-party service (e.g., Facebook), we may receive information from that service. Check the privacy policies of these third-party services for details on what data is shared.

Technical Information About Usage of Zone Delivery

We automatically collect technical information when you use Zone Delivery. This includes details about your hardware and software, such as IP address, browser type, operating system, and device identifiers.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our partners use cookies and other tracking technologies to collect information. Cookies are small files sent to your device when you access our services. We use:

  • Session Cookies: These expire when you close your browser.
  • Persistent Cookies: These remain until you clear them or they expire.

We also use third-party services, such as Google Analytics, to understand how users interact with Zone Delivery. For more information on data collected by Google, visit their privacy policy.

LOG INFORMATION

Our servers record information about your usage of Zone Delivery, including your IP address, browser details, and interactions with the service. If you are logged into your account, this information is linked to your account data.

Advertisements: Some ads on Zone Delivery are served by third parties. These parties may collect information about your online activities through cookies and other technologies. We do not control these third parties and their practices are not covered by this Privacy Policy.

BACKGROUND SERVICE USAGE

Background Services: The Zone Delivery app may use background services to enhance functionality and improve user experience. Specifically, the app may:

  • Location Tracking: Continuously track your location in the background to provide accurate delivery tracking and ensure timely delivery. This feature is essential for the functioning of our delivery service and helps our Personal Shoppers navigate efficiently.
  • Notifications: Send push notifications about your orders, promotions, or other important updates even when the app is not actively open.
  • Data Synchronization: Sync order and account information in the background to ensure that your data is up-to-date and accurate.

You can manage background service permissions through your device settings. Please note that disabling certain background services may affect the functionality and performance of the Zone Delivery app.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide and improve Zone Delivery services.
  • Enable Personal Shoppers to fulfil your orders and communicate with you.
  • Process payments through payment partners.
  • Offer personalized content and advertisements.
  • Analyse user interactions to enhance our service.
  • Provide customer service and respond to your inquiries.

User Data Creation and Deletion: User data is created through the dashboard panel and is deleted after 90 days of inactivity. Users can also manually delete their data through their user panel.

WHAT WE SHARE

We share information to provide and improve our services:

  • With Your Consent or Direction: We share data as directed by you or with your consent.
  • For External Processing: We may use third parties to process data on our behalf, with appropriate security measures.
  • For Legal Purposes: We may disclose information to comply with laws, respond to legal requests, handle fraud, or protect safety.
  • On a Non-Personal or Aggregate Basis: We may share non-personal and aggregate information with retailers and advertisers.
  • For Business Purposes: Information may be shared during business transactions such as mergers or acquisitions.

ZONE DELIVERY RIDER APP

Data Collection and Usage: Data shared with the Zone Delivery Rider app includes:

  • From Users: Name, email, phone number, address, and payment method.
  • During Service: Location data, transaction information, and device data.

Usage: Data is used to ensure reliable delivery, enhance safety, provide personalized services, and support research and development.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page, and we may notify you via our homepage or other means. Review the policy regularly.

CONTACT INFORMATION

For questions about this Privacy Policy or other inquiries, contact us at: info@zonedeliveryservices.com